About the Role
We are looking for a skilled and autonomous engineer to take full ownership of our platform's health, governance, and evolution.
While this role requires managing our current Salesforce environments, it carries a crucial mandate for global platform monitoring and reliability.
You will be accountable for the end-to-end, customer-outcome reliability of production. We operate in a fast-paced environment where our infrastructure and tools constantly evolve. Therefore, we need a forward-thinking engineer with a broad technical mindset who is highly adaptable and capable of applying their monitoring and development skills across diverse systems and modern technologies.
Key Responsibilities
Platform Administration & Governance (Primary Focus)
You will manage, configure, and maintain our production and sandbox environments, including access control, storage, and SSO configuration.
You will track seasonal releases, perform impact analyses, evaluate deprecations, and ensure continuous platform compliance.
You will lead and coordinate security audits, ensuring strict compliance standards, and serve as the direct technical contact for support.
Reliability Engineering & Production Monitoring
You will drive initiatives to implement proactive monitoring tools and processes to detect, anticipate, and resolve incidents before they impact business users.
You will contribute technical expertise during incident resolution and actively participate in the postmortem-to-prevention loop to help drive down time-to-restore.
You will turn incident learnings into strict engineering standards, including timeouts, retries, idempotency, and runbooks.
You will validate system resilience through disaster recovery drills and failover tests.
Custom Development & Technical Adaptability
You will pick up development user stories and configuration tasks during variable administrative workload cycles, adhering to rigorous engineering processes.
You will maintain and optimize release management scripts and CI/CD pipelines to ensure smooth deployments.
You will utilize modern AI tools to accelerate code analysis, rapid prototyping, unit testing, and system documentation.
Required Qualifications
Qualifications & Experience
5+ years of experience in the Salesforce ecosystem, combining advanced administration with hands-on development.
Experience with CI/CD tools (Jenkins, GitLab CI, native SF CLI).
Understanding of reliability concepts: measuring Service Level Indicators (SLIs), targeting Service Level Objectives (SLOs), and understanding Service Level Agreements (SLAs).
Deep setup knowledge, security controls, profile architecture, and environment management.
Practical development experience with Apex, SOQL, and Flows.
Soft Skills & Mindset
Self-driven initiative to take full accountability over the platform environment and monitoring.
Disciplined mindset focused on clean code, testing protocols, and systematic release processes.
Proactive problem solver capable of challenging the status quo and anticipating system limitations.
Versatile communicator who is equally comfortable collaborating with technical engineers, business stakeholders, and vendor support.
Full professional proficiency in both English and French, comfortable operating in an international environment.
Where you'll be
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